Outlook® 2010, 2013, 2016 and Office 365 do an automatic repair on start. Please go to Help -> “Office Diagnostics…” (Outlook® 2003) or “Start Diagnostics” (Outlook® 2007) and see if Lookeen is available again after this. Finally you can run the diagnostic tool of Outlook®.
Outlook® 2010/2013/2016/365: Go to File -> Options -> Customize Ribbon and activate the Lookeen toolbar and/or ribbon again. Outlook® 2003/2007: Go to to “Extras” -> “Configure” and activate the Lookeen toolbar and/or tab again. Maybe the system has switched off Lookeen in the Outlook® menu: In the next window, select Lookeen and click on “Activate”. On the drop down menu at the bottom, choose “Deactivated Elements” instead of “COM-Add-Ins” and click on “ Go to”. In the ? menu, select “Deactivated Elements”. In the ? menu, choose Info and select “Deactivated Elements”. The system may have switched off the Lookeen Add-In. After disabling the software, Lookeen now works without any problems. This led to disturbances in Lookeen and thus caused Outlook® to crash. We have tested a program that performs daily PC maintenance and discards faulty registrations (for Outlook®) immediately. b) “System” tab – enable “Automatic cache-cleanup…”.a) “Index Details” tab – reduce the slider to like 20 – 30%.On older system it may further help to reduce Lookeen’s memory and CPU usage in the options: Further information can be found in the Microsoft knowledge base article. PST files are damaged, and you may consider using “scanpst.exe” to repair them. In most cases, it involves ‘PDF’ files that lead Windows 7 or 64bit systems specifically to crash.Install the free Adobe Reader from or alternatively for private users the PDFlib TET PDF IFilter at: Is the indexer now running? It’s possible that you may either have a corrupted or unreadable attachment, which stops Lookeen to update or create its index. Please open the Lookeen options and unselect the option “Index attachments” in the tab “Index details”.
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